Warranty & Refund policy
Returns
Our policy is 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless item is faulty.
All returns are subject to a 15% restocking fee unless item damaged or faulty. This only applied to in stock items, this does not apply to special order items. Special order items are not eligible for a refund. If a special order item is damaged we will replace the damaged parts/items.
It is up to the customer to check all measurements before ordering an item either form our website or Special order. Spencer Deals Ltd. will not accept a refund because the items do not fit or are not the size you were hoping for.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@spencerdeals.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@spencerdeals.com and return your item to: Spencer Deals Ltd. , #6 Well Bottom. Warwick
You will be responsible for paying the delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of the initial delivery will not be included in that refund. Only if items are defective will you receive the delivery costs in the refund.
Warranty
Warranty periods (Items on the website)
Electric Bikes
- 1 Year Limited Warranty Bicycle Components: Spencer Deals Ltd. warrants that all new Proton X Electric Bikes (“Bikes”) and components therein are warranted to the original retail purchaser (“Purchaser”) against manufacturing defects in materials and/or workmanship for a period of 1 years from the date of original retail purchase.
- 1 Year Limited Warranty Battery Components: Spencer Deals Ltd. warrants to the original purchaser that the battery is free of defects in material and workmanship for 12 Months. The defective product will be replaced or repaired if met under certain pre-conditions. The original receipt of purchase is required to establish proof of purchase and warranty date and must be provided to Spencer Deals Ltd. for all warranty claims. The original battery sale receipt must be maintained for any further claims. All replacement batteries will be warranted for the balance of the original warranty period. Replacement will be honored only by Spencer Deals Ltd..
- Out of warranty repairs: Spencer Deals Ltd. are partenered with the manufatorer and can rpovide repalcement parts a long with reaplirs to the bike after the initial warranty period is up. Spencer Deals Ltd. can provide quotes for total cost of replair prior to the work being done.
90 Days
On the water items
Sports items
Gym items
30 days
All Pet items
Warranty cover items that are defective. Warranty does not cover:
Any Damage to item after item has been delivered
General wear and tear
Water damage
Sun Damage
Mould
Rust